SMBiT Professionals
Cyber Pre-Day
Wednesday
22nd July 2026
11:00am - 5:00pm
Location
Western Sydney Convention Centre
Hunter Room in Panther Upstairs Event Centre
81 Mulgoa Road, Penrith, NSW
Registration
Register NOW using the link below (at left if you're on the Web page)
Cyber Pre Day
Alex Tilley, Okta and Aaron Bugal, Sophos
This hands-on workshop is designed for MSPs who are doing more with less. The central theme is using AI to punch above your weight, turning a small team of two into the effective output of twenty when it comes to vulnerability management and beyond.
Alex and Aaron will dig into Project Glasswing, Anthropic's landmark initiative using their Claude Mythos Preview model to autonomously identify and patch zero-day vulnerabilities across the world's most critical software.
That brings us to the citizen developer problem, technical people with the power to develop faster than ever before. Aaron will walk through a practical framework for navigating this new reality.
Paul Byrne will be back to unpack the implications for cyber insurance as the risk landscape continues to shift and expectations around continual compliance only grow.
Bring your hard questions and real world problems to the open forum, where no question is too basic and no problem too niche. The session is designed to get practical and actionable. Keep an eye on the community forums where we will be posting ahead of the workshop to gather questions and topics, so we can make sure we have the right people in the room.
Register using the link below
Sales/Marketing Pre-Day
Warami Community Centre Boardroom
From Referrals to Revenue Engine: Building Predictable Growth for MSPs By Aaron Smith and Kayla Ellice
Most MSPs and IT services businesses rely heavily on referrals, existing relationships and vendor-generated opportunities. While these channels can fuel growth initially, they often create inconsistent results and make it difficult to scale.
This interactive pre-day workshop is designed to help MSP and technology business leaders build a more predictable and sustainable approach to growth by aligning sales and marketing into a single revenue-generating system.
Throughout the day, Aaron and Kayla will combine sales, marketing and business growth strategies to explore how successful IT businesses move from reactive lead generation to a structured demand generation engine that delivers long-term results.
Key topics include:
Attendees will leave with practical frameworks, workshop exercises and a 90-day action plan they can implement immediately within their business.
This is not a theoretical marketing session. It is a hands-on workshop designed specifically for MSPs and IT services businesses looking to build a scalable growth engine and create sustainable long-term revenue growth.
John Farragher Boardroom in Panthers Upstairs Event Centre
Leadership/Strategy Pre-Day
From Leadership to Execution: Strategy That Delivers Results By James Eling from Extreme Networks
What You’ll Gain From This Session -
Leadership
Strategy
Walk Away With
Service Delivery Pre-Day
11:00 am - 5:00pm
From Service Delivery to Customer Success: Building Long-Term Value By Tom Bennett from Colton Computer Technologies & Diana Drury from Dijital Team
Designed for emerging leaders and TSP business owners committed to delivering exceptional customer experiences, this session is presented by Tom Bennett (Customer Success & Professional Services Director, Colton Computer Technologies) and Diana Drury (Customer Enablement Manager, Dijital Team).
This interactive workshop explores the critical relationship between Service Delivery and Customer Success, providing attendees with practical frameworks to strengthen client relationships, improve service outcomes, and create long-term customer value.
Participants will learn how to move beyond reactive support models and adopt a proactive, customer-centric approach that drives retention, satisfaction, and business growth.
Attendees will leave with actionable strategies, proven best practices, and practical implementation advice that can be applied immediately to enhance service delivery and customer success when you return to the office.
Perth Chapter
Next meeting
Tuesday
28th July 2026
SMBiT Professionals Perth Chapter meets on the third Tuesday of the month.
Main Event
6:15pm - 8:15pm
Stay a while afterwards and have a drink and a chat
The Wembley Hotel White Room
344 Cambridge St Wembley 6014 WA
Map
The Missing Middle
Brett Chalmers from Nuclear IT
How Embedded MSP Resources Bridge the Gap Between Hiring and Outsourcing
Most organisations don't need a full-time IT employee, nor do they want to hand everything over to an MSP. There's a middle ground!
Brett Chalmers from Nuclear IT will share how embedded and seconded IT resources can help clients scale capability, access specialist skills, and maintain continuity, while retaining control of their systems, priorities, and strategic direction.
He'll explore the opportunities, challenges, and real-world outcomes of this increasingly popular service model.
Round table discussion
Open forum ...
... issues, ideas, highs, lows, great tools you have found, bring them to the table!