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Next meeting
Thursday
9 November 2023
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SMBiT Professionals Melbourne Chapter meets on the second Thursday of the month
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Dinner
6:00pm - 7:00pm
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Main Event
7:00pm-9:30pm
Stay a while afterwards and have a drink and a chat
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Location
Bells Hotel
Main Hall, Level 2,
157 Moray Street,
South Melbourne
Parking along Tope Street or Coventry Street
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Map
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Registration
Register NOW using the link below (at left if you're on the Web page)
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Meeting Customer Recovery Objectives with Arcserve
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Nathan Clarke
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Best Practice session with Arcserve.
- Difference between Availability, Business Continuity, Recovery and Archive
- Managing Retention with Backup & Replication targets
- Understanding Recovery Time Objectives
- Q&A
Nathan Clarke has 25yrs in Backup space and will discuss Arcserve best practice with focus on Recovery Objectives to help reduce costs and improve recovery experiences. Bring along your questions or examples to have a good discussion towards the end of the session.
Arcserve is a Gold sponsor of SMBiT Professionals
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The Things that Matter: Conversations and Education
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Dillon Reyes, ANZ Account Executive
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Huntress will discuss key considerations when building and positioning your security offerings to your clients, update you on current threats and what that means for MSPs, and how Huntress is partnering with MSPs to take the fight to hackers.
Huntress is a Silver sponsor of SMBiT Professionals
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Happy Tech, Happy Life. A Framework for Technology Success and Happiness
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Kieran Murphy
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In 2016, the Red/Green spreadsheet was introduced (and emailed) to the SMBIT Membership. This initial framework of under 30 items formed the basis of Kieran's MSP strategy for revenue, happiness, and un-stress. Now, after 4 years at techosity, Kieran's standardisation framework has been supercharged. Over 300 standards are matched with regular audits, strategy meetings, standardised projects, and a risk register to pass the responsibility baton back to the client when they want to ignore identified problems. It's a modern framework based on a combination of EOS and TruMethods and developed through the lens of Cyber Risk Management by in-house CISSP, Brendon Asciak.
Kieran will present how a combination of evolving standards and an Audit+Communication framework grounded in risk management has improved the deliverable outcomes for techosity clients, whilst making life easier for the techosity team.
Key Points:
- TruMethods Service Delivery Framework to establish the right seats on your bus, put the right people in those seats, and have tangible and measurable numbers to improve the business process.
- Leveraging the EOS (Entrepreneurial Operating System) Identify/Discuss/Solve Process to get to the root cause of a problem
- Best Practice Alignment of client environments to internal standards, which are developed through input from both EOS and TruMethods frameworks and aligned to established (and recognised) Frameworks
- Standardisation of the client support plans to directly align to these three pillars.
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Round table discussion
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Open forum ...
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... issues, ideas, highs, lows, great tools you have found, bring them to the table!
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Registration
Register using the link below
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