Melbourne - SMBiT Professionals November Meeting

  • 09 Nov 2023
  • 19:00 - 21:30
  • Bells Hotel Main Hall, Level 2, 157 Moray Street, South Melbourne


Registration is closed  

SMBiT Professionals

Melbourne Chapter

Next meeting


9 November 2023

SMBiT Professionals Melbourne Chapter meets on the second Thursday of the month



6:00pm - 7:00pm

Main Event


Stay a while afterwards and have a drink and a chat



Bells Hotel

Main Hall, Level 2,
157 Moray Street,
South Melbourne

Parking along Tope Street or Coventry Street


Google map



Register NOW using the link below (at left if you're on the Web page)

Meeting Customer Recovery Objectives with Arcserve

Nathan Clarke

Best Practice session with Arcserve.

  • Difference between Availability, Business Continuity, Recovery and Archive
  • Managing Retention with Backup & Replication targets
  • Understanding Recovery Time Objectives
  • Q&A

Nathan Clarke has 25yrs in Backup space and will discuss Arcserve best practice with focus on Recovery Objectives to help reduce costs and improve recovery experiences. Bring along your questions or examples to have a good discussion towards the end of the session.

Arcserve is a Gold sponsor of SMBiT Professionals




The Things that Matter: Conversations and Education


Dillon Reyes, ANZ Account Executive


Huntress will discuss key considerations when building and positioning your security offerings to your clients, update you on current threats and what that means for MSPs, and how Huntress is partnering with MSPs to take the fight to hackers.

Huntress is a Silver sponsor of SMBiT Professionals




Happy Tech, Happy Life.  A Framework for Technology Success and Happiness


Kieran Murphy


In 2016, the Red/Green spreadsheet was introduced (and emailed) to the SMBIT Membership. This initial framework of under 30 items formed the basis of Kieran's MSP strategy for revenue, happiness, and un-stress. Now, after 4 years at techosity, Kieran's standardisation framework has been supercharged. Over 300 standards are matched with regular audits, strategy meetings, standardised projects, and a risk register to pass the responsibility baton back to the client when they want to ignore identified problems. It's a modern framework based on a combination of EOS and TruMethods and developed through the lens of Cyber Risk Management by in-house CISSP, Brendon Asciak.

Kieran will present how a combination of evolving standards and an Audit+Communication framework grounded in risk management has improved the deliverable outcomes for techosity clients, whilst making life easier for the techosity team.

Key Points:

  • TruMethods Service Delivery Framework to establish the right seats on your bus, put the right people in those seats, and have tangible and measurable numbers to improve the business process.
  • Leveraging the EOS (Entrepreneurial Operating System) Identify/Discuss/Solve Process to get to the root cause of a problem
  • Best Practice Alignment of client environments to internal standards, which are developed through input from both EOS and TruMethods frameworks and aligned to established (and recognised) Frameworks
  • Standardisation of the client support plans to directly align to these three pillars.

Round table discussion

Open forum ...


... issues, ideas, highs, lows, great tools you have found, bring them to the table!



Register using the link below




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