SMBiT Professionals
Service Delivery Pre-Day
Wednesday
22nd July 2026
11:00 am - 5:00pm
Location
Western Sydney Convention Centre
81 Mulgoa Road, Penrith, NSW
Registration
Register NOW using the link below (at left if you're on the Web page)
From Service Delivery to Customer Success: Building Long-Term Value By Tom Bennett from Colton Computer Technologies & Diana Drury from Dijital Team
Designed for emerging leaders and TSP business owners committed to delivering exceptional customer experiences, this session is presented by Tom Bennett (Customer Success & Professional Services Director, Colton Computer Technologies) and Diana Drury (Customer Enablement Manager, Dijital Team).
This interactive workshop explores the critical relationship between Service Delivery and Customer Success, providing attendees with practical frameworks to strengthen client relationships, improve service outcomes, and create long-term customer value.
Participants will learn how to move beyond reactive support models and adopt a proactive, customer-centric approach that drives retention, satisfaction, and business growth.
Attendees will leave with actionable strategies, proven best practices, and practical implementation advice that can be applied immediately to enhance service delivery and customer success when you return to the office.
Register using the link below