A 2-hour, demo-rich online training for Managed Service Providers
AI is already reshaping how your clients work. The question for MSPs is simple:
do you control it and monetise it, or get dragged along for free?
This practical, no-nonsense session is designed specifically for MSP owners, technical leads, and service managers who want to turn AI from vague hype into repeatable, sellable services.
This is not a theory session.
This is not a vendor pitch.
This is about what works, what doesn’t, and how MSPs actually make money with AI.
What You’ll Learn
In two focused hours, you’ll learn how to:
- Use ChatGPT, Claude, and Microsoft Copilot in real MSP scenarios
- Understand agents, skills, and MCPs without the marketing waffle
- Build AI into service desk, documentation, security, and compliance workflows
- Avoid the common AI mistakes MSPs are already getting wrong
- Put the right policy, safety, and governance in place from day one
- Package and price AI services so they are profitable, not free consulting
What Makes This Different
This session is:
- Demo-heavy: live walkthroughs, not screenshots
- MSP-specific: built around service delivery, not generic business use
- Commercially grounded: we talk pricing, scope, and margin
- Actionable: you leave with assets you can use immediately
Every concept shown is something an MSP can realistically deploy and support.
Live Demos You’ll See
- AI-assisted service desk ticket triage and response drafting
- Client knowledge assistants that only use approved documents
- AI-driven security and compliance reviews for QBRs
- Agents coordinating multiple tools using reusable skills
You’ll see where AI helps, where it breaks, and where humans stay in control.
Take-Home Assets
All attendees get access to a GitHub starter repository, including:
- Ready-to-use prompts for MSP workflows
- Example AI agents and reusable skills
- Policy templates for internal and client use
- Demo scripts you can replay internally
- Commercial packaging and pricing guidance
This isn’t a toy repo. It’s a foundation you can build on.
Who This Is For
This session is ideal for:
- MSP owners and directors
- Technical leads and architects
- Service desk and operations managers
- MSPs already being asked “what’s your AI strategy?”
If you’re curious but cautious, this will give you clarity.
If you’re already experimenting, this will help you tighten things up and monetise properly.
What You’ll Walk Away With
By the end of the session, you’ll have:
- A clear mental model of how AI fits into MSP operations
- Working examples you can adapt for your clients
- Guardrails to manage risk, ethics, and liability
- A realistic path to AI-driven recurring revenue
No hype. No fluff. Just practical AI for MSPs who want to stay relevant and profitable.